Our contractor referred us to Joe Santo at Elegant Kitchens for the cabinets for our kitchen / mudroom remodel. At the time, we had no idea that Joe would be guiding us through the entire process. After our first meeting with Joe, we knew he was the right fit for this project.
He took the time to gain an understanding of our style and vision for the remodel. With this information, he was able to put together a detailed design. This wasn’t a cookie cutter design that you would get from a big box store. The design was complete, well thought out and tailored based off our original discussion.
After reviewing the initial design and listening to our feedback, Joe was able to suggest changes that made us feel comfortable moving forward with the large project. From this point, Joe continued to guide us throughout the project. He directed us to top-notch businesses for our appliances, granite and kitchen fixtures. We never had to relay information between suppliers and Joe.
He always spoke directly to the various entities (our contractor, appliance store, granite supplier, tile store) to ensure everything was handled properly. Throughout the project, Joe was always available when we called and was quick to respond when we emailed. Whenever we had any questions regarding the remodel, including items beyond his responsibility (from paint colors to flooring to sinks), he was able to give suggestions and reasoning behind his choices. On the day we were going to finalize the granite selections, Joe stopped by the store before we did to suggest a different color for the island that would be a better compliment to the countertop. We felt Joe was right and went with his selection.
After it was installed, we were happy we did, as it looks amazing and rich. Joe was there throughout every step of the project, stopping in when the granite was being installed and inspecting all of the cabinets after they were installed. He was able to design our dream kitchen and make this complex project go as smooth as anyone could ask for.
Jennifer Frey, Randolph